Books by Jack Burke:

GET WHAT YOU WANT: An Industry Insider Shows You How to Make Good Complaints, Fix Bad Service and Convince Companies That You're Right (Silver Lake Publishing, 2004)

Relationship Aspect Marketing: Building Customer Loyalty In The Internet Age. (Silver Lake Publishing, 2001)

Creating Customer Connections: How To Make Customer Service A Profit Center For Your Company. (Silver Lake Publishing, 1997)

Best Of Class: Building A Customer Service Organization. (Executive Excellence, 1998) Contributing authors include Jack Burke, Steven Covey, Tom Peters, Ken Blanchard and more.