Best of Class

Best of

Class

Building a Customer Service Organization

An inspiring collection of the best and

brightest thinking on service leadership

Editor Ken Shelton has compiled a series of articles on service leadership from the pages of Executive Excellence Magazine. Sound Marketing president Jack Burke is among the prestigious list of contributing authors, including Stephen R. Covey, Tom Peters, Ken Blanchard, Grace Major, Michael S. Dell, Dave Thomas, Peter Block, Ed Yager, Chip R. Bell, and many others.

Best of Class will provide you with new insights and directions crucial to meeting the demand for competitive customer service and superior quality. It will inspire you to renew your charge toward meeting the needs of your customers and clients.

Ordering Information

Web visitors can order a SIGNED COPY direct from Sound Marketing at $20, including shipping within North America.

Call 1-800-451-8273

FAX: (417) 239-1541

Or e-mail your order below:

Best Of Class

I would like to order a signed copy of Best Of Class for $20.00.
I understand shipment outside of North America will incur additional charges.

Charge to: American Express MasterCard Visa

Name
Title
Company
Street Address
City
State
ZIP
E-mail
Phone
Credit Card #
Exp. Date
American Express 4 digit verification # (Printed above card number on right)
MC/ Visa 3 dgit V-Code located on back of card to right of card #.
Name on card
Sign the book to: