Get What You Want
An Industry Insider Shows You How to Make Good Complaints,
Fix Bad Service and Convince Companies That You're Right
by
Jack Burke
Silver Lake Publishing, 2004
ISBN 1-56343-779-1
Getting angry about bad service is easy!
Getting what you want is hard!
Don't accept shoddy goods or bad service! Jack Burke, who brings to his readers more than three decades of experience and consulting in the customer service field, addresses the other side of the counter -- the customer. Jack offers long-suffering consumers key tips on how to make effective complaints and how to turn problems into refunds, exchanges or improved service.
Burke's book is easy to read and loaded with stories about good experiences and bad experiences, as well as practical suggestions and guidelines that can make anyone a much more effective consumer. As Jack says, "The real power is held by consumers, not businesses; but business doesn't want the consumer to know that. It's time for consumers to take up the torch and demand their rights to good service and quick problem resolution."
GET WHAT YOU WANT is being released shortly..
If you would like to place an order for a first edition, first printing, signed copy --
simply fill out the form below.
Special offer--
Jack Burke was interviewed on KCLU, a National Public Radio Station.
Order GET WHAT YOU WANT and get a FREE audio CD of this half hour program.
Ordering Information
Get What You Want will be available through all major bookstores upon release.
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